Terms of service

Terms of Service | Last updated: May 19, 2026

 

These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you access or use plumewild.com and the products and services offered through it (the “Services”). The terms “we,” “us,” and “our” refer to Plume. Plume is powered by Shopify, which enables us to provide the Services to you.

Please read these Terms carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access the Services.

 

Section 1 – Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and that you have given us consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing the store or making a purchase, you may be asked to provide information such as your email address, billing details, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are solely responsible for the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

 

Section 2 – Our Products

We have made every effort to represent our products and services accurately in the store. However, colors and product appearance may vary from how they appear on your screen, depending on your device and its settings.

We do not warrant that the appearance or quality of any product you purchase will meet your expectations or exactly match what is depicted in the store.

Product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.

 

Section 3 – Orders

When you place an order, you are making an offer to purchase. Plume reserves the right to accept or decline any order for any reason. Your order is not accepted until Plume confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. Plume may be unable to accommodate cancellation requests after an order is accepted. If we decline, modify, or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

 

Section 4 – Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed and will appear in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices in our store may differ from prices offered elsewhere. Promotional pricing is governed by separate terms; if those terms conflict with these Terms, the promotional terms apply.

You agree to provide accurate and complete payment and account information for all purchases. You agree to keep your information current so we can complete your transactions and contact you as needed.

You represent and warrant that:

 

(i) the credit card information you provide is true, correct, and complete;

 

(ii) you are authorized to use the card;

 

(iii) charges will be honored by your card issuer; and

 

(iv) you will pay all charges incurred, including shipping, handling, and applicable taxes.

 

Section 5 – Shipping and Delivery

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

 

Section 6 – Intellectual Property

The Services, including all trademarks, brands, text, images, graphics, product content, video, audio, and the design, selection, and arrangement of those elements, are owned by Plume, its affiliates, or its licensors, and are protected by U.S. and international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Nothing in these Terms grants you any license under any patent, trademark, copyright, or other intellectual property of Plume, Shopify, or any third party, except as expressly stated here. All rights not expressly granted are reserved by Plume.

Plume’s names, logos, product and service names, designs, and slogans are trademarks of Plume or its affiliates or licensors. You may not use them without prior written permission. Shopify’s name, logo, and related marks are trademarks of Shopify. All other names and marks appearing in the Services belong to their respective owners.

 

Section 7 – Optional Tools

You may have access to tools offered by third parties through the Services. We do not monitor, control, or endorse those tools. They are provided “as is” and “as available” without warranties of any kind, and we are not liable for any issues arising from your use of them.

Use of any optional third-party tools is at your own discretion and risk. You should review the terms provided by any relevant third party before using their tools.

New features or tools may be added to the Services in the future. When released, they will be subject to these Terms.

 

Section 8 – Third-Party Links

The Services may contain links to third-party websites or content. We are not responsible for the accuracy, content, or practices of any linked third-party site. If you leave the Services to access a third-party site, you do so at your own risk.

We are not liable for any harm, loss, or damage arising from your access to third-party sites or your purchase or use of products or services found there. Please review the policies of any third party before engaging in transactions with them. Disputes with third parties should be directed to those parties.

 

Section 9 – Relationship with Shopify

Plume is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Plume. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Plume, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Plume.

 

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read both policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your use of the Services. Information you submit may be shared with Shopify and with third parties in other countries to provide and improve the Services. Our Privacy Policy describes in detail how we, Shopify, and our partners use your information.

 

Section 11 – Feedback

If you submit ideas, suggestions, reviews, feedback, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use. We may use this license to operate, improve, and promote the Services.

You represent and warrant that:

 

(i) you own or have all necessary rights to your Feedback;

 

(ii) you have disclosed any compensation or incentives received in connection with it; and

 

(iii) your Feedback complies with these Terms. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it.

 

We may, but are not required to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.

You agree that your Feedback will not violate any third-party rights and will not contain unlawful, abusive, or obscene content, or any computer virus or malware. You may not misrepresent your identity or the origin of your Feedback. You are solely responsible for all Feedback you submit, and we assume no liability for it.

 

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally, information in the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to update, change, or cancel orders where information is inaccurate, at any time without prior notice.

 

Section 13 – Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly:

 

(a) for any unlawful or malicious purpose;

 

(b) to violate any applicable laws or regulations; (c) to infringe on our intellectual property rights or those of any third party;

 

(d) to harass, harm, defame, or intimidate any person; (e) to transmit false or misleading information;

 

(f) to use or share any content that does not comply with these Terms;

 

(g) to send unsolicited advertising or promotional material;

 

(h) to impersonate any person or entity; or

 

(i) to engage in any conduct that restricts or inhibits others’ use of the Services, or that may harm Plume, Shopify, or users.

 

You also agree not to:

 

(a) upload or transmit viruses or malicious code;

 

(b) reproduce, copy, sell, or exploit any portion of the Services;

 

(c) collect personal information of others;

 

(d) engage in spamming, phishing, or pretexting;

 

(e) use any automated tools, robots, scrapers, or AI agents to access the Services; or

 

(f) interfere with or circumvent any security or access controls. We reserve the right to suspend, disable, or terminate your access at any time if we determine you have violated any part of these Terms.

 

Section 14 – Agents

14.1  This section applies if you use, allow, enable, or cause the deployment of an Agent to access or interact with the Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of any person or entity, without direct supervision.

 

14.2  No Agent may access or interact with the Services unless it identifies itself and operates in accordance with Section 14.4 below. No Agent may access the Services if we have requested that it refrain from doing so.

 

14.3  We may limit, including by technical means, whether and how any Agent accesses the Services.

 

14.4  Agents must: (i) in all HTTP/HTTPS requests, identify themselves by including “Agent/[agent name]” in the user agent string; (ii) not conceal or obfuscate that interactions are from an Agent, including by mimicking human behavior or circumventing CAPTCHAs; (iii) respond truthfully to any question seeking to determine if interactions are from a human or a computer; and (iv) not circumvent any measures intended to block, limit, or control Agent access to the Services.

 

Section 15 – Termination

We may terminate this agreement or your access to the Services, or any part of them, at any time without notice, in our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

 

Section 16 – Disclaimer of Warranties

The information provided through the Services is for general information purposes only. We do not warrant its accuracy, completeness, or usefulness. Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY PLUME, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY IN FULL TO YOU.

 

Section 17 – Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL PLUME, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

 

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless Plume, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party and arising from:

 

(1) your breach of these Terms or any policies incorporated by reference;

 

(2) your violation of any law or the rights of a third party; or

 

(3) your access to and use of the Services.

 

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of any such claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent, which will not be unreasonably withheld. You agree to cooperate in the defense of indemnified claims.

 

Section 19 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed. This determination will not affect the validity or enforceability of any remaining provisions.

 

Section 20 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted on the site, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements, communications, or proposals, whether oral or written.

Ambiguities in the interpretation of these Terms will not be construed against the drafting party.

 

Section 21 – Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempt to do so will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

 

Section 22 – Governing Law

These Terms of Service and any separate agreements through which we provide you Services will be governed by and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law principles. You and Plume consent to venue and personal jurisdiction in the courts of Nebraska.

 

Section 23 – Headings

The headings in these Terms are for convenience only and do not limit or otherwise affect their meaning.

 

Section 24 – Changes to Terms of Service

The most current version of these Terms is available on this page at any time.

We reserve the right to update, change, or replace any part of these Terms by posting updates to the site. It is your responsibility to check this page periodically for changes. We will notify you of any material changes in accordance with applicable law, and those changes will be effective as of the date specified in the notice. Your continued use of the Services after any changes are posted constitutes your acceptance of those changes.

 

Section 25 – Contact Information

Questions about these Terms should be directed to us at hello@plumewild.com.