Shipping policy
Shipping Policy | Last updated: July 6, 2026
Plume ships to the continuous 48 United States only. We do not offer international shipping, nor do we ship to Alaska, Hawaii, or US territories.
Made to Order
Every Plume product is made specifically for you after your order is placed. Nothing sits in a warehouse waiting. Your item is produced individually, on demand, before it ships through our trusted domestic production and fulfillment partners.
This intentional approach means your order takes a little longer to arrive than a pre-stocked item would. It also means nothing is made that isn't needed—resulting in zero excess inventory, no overproduction, and no waste. We think that’s a better way to make things, and we appreciate your patience and shared commitment to mindful production.
Shipping Cost
Shipping is free on all orders.
Estimated Processing & Delivery Times
Because our items are custom-made on demand, your total delivery timeline is split into two phases:
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Handling & Production Time: 2 to 4 business days. This is the time it takes to print, craft, and quality-check your custom item.
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Transit & Shipping Time: 5 to 7 business days. This is the time your package spends in transit with the carrier after leaving the production facility.
Please note that these timeframes are estimates, not absolute guarantees. Actual delivery times may vary depending on your location, seasonal carrier volume, and conditions outside our control. If your order has not arrived within 12 business days of placing it, please contact us at hello@plumewild.com with your order number.
Tracking
Once your order has been manufactured and handed over to the shipping carrier, you will receive an automated tracking notification by email. You can use that information to follow your shipment directly through the carrier's portal.
Carrier Delays
Once an order is transferred to the shipping carrier, Plume is not responsible for delays caused by weather, high carrier volume, or other unexpected circumstances outside our control. However, if you experience a significant transit delay, please reach out and we will do our best to help investigate.
Address Accuracy
Please review your shipping address carefully before completing your checkout. Plume is not responsible for orders shipped to an incorrect address provided by the customer. If you notice a typo or error immediately after placing your order, contact us at hello@plumewild.com right away. We will do our best to catch it and make a correction before the order enters production, though we cannot guarantee changes after submission.
Contact Us
For shipping questions or concerns, please email hello@plumewild.com and include your order number in the subject line for faster assistance.
