Refund policy

Refund & Return Policy | Last updated: July 6, 2026

Please read this policy carefully before placing your order. By completing a purchase at Plume, you agree to the terms outlined below.

Shipping Availability & Geographic Restrictions

Plume currently only sells and ships to customers located within the continuous 48 United States. We do not offer international shipping, nor do we ship to Alaska, Hawaii, or US territories.

All Sales Are Final

Plume operates on a custom, print-on-demand model, meaning every item is made to order. Because of this, we do not accept returns or exchanges under any circumstances, including change of mind, incorrect size selection, or order errors made by the customer.

We encourage you to review product descriptions, sizing charts, and photos carefully before placing your order. If you have questions about a product before purchasing, please contact us at hello@plumewild.com.

Order Cancellations

You may request an order cancellation within 12 hours of placing your purchase by emailing hello@plumewild.com with your order number. Because production begins immediately after this window, cancellation requests submitted after 12 hours cannot be accommodated, and the sale will be final.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or if you received an item different from what you ordered, we want to make it right. To request a review, you must:

  • Inspect your order immediately upon receipt.

  • Contact us at hello@plumewild.com within 7 days of the confirmed delivery date.

  • Include your order number and clear photographic documentation showing the damage, defect, or the incorrect item received.

Requests submitted after 7 days of delivery, or without photographic documentation, will not be eligible for review.

Resolutions & Refunds

We will review your submission and respond within two business days. If your claim is approved, Plume will, at our sole discretion, either manufacture and ship a replacement item to you or issue a full refund.

Because we do not accept physical returns, you will not be asked to ship any items back to us. If a refund is issued, it will be applied to your original payment method. Please allow up to 10 business days for the credit to appear on your statement, depending on your bank or card issuer.

Chargebacks and Disputes Warning

We are committed to working with you to resolve any issues regarding damaged or incorrect orders. Please contact us directly at hello@plumewild.com before initiating a chargeback or dispute with your bank, as we can often resolve the issue much faster.

Contact Us

For questions regarding this policy or an active order, please reach out to us at hello@plumewild.com. Please include your order number in the subject line for faster service.